Get in touch today to find out how we can help your business succeed

UX that will excite your users and customers

How do we measure web design success? What reporting is available for websites?

If you own a shop, you're aware of trends - maybe Friday evening is always busy in a fish & chip shop, as is Saturday lunchtime. You know how much you took on any given day, and how many fish you got through, but beyond that, the details of your success elude you. How many people looked at the menu on the pavement then walked away? How many people came in your shop but didn't buy? And for what reason? Which were your busiest tables? Who tried to find a seat but couldn't and went to the chippy up the road? How long did it take people to finish their fish supper and leave?

With the web and the web-tools we have available now you can find out all of that! Who came to your site, where they live, what time they visited, how long they spent on your site, which links they clicked on, how many pages they looked at, whether or not they bought anything, if they watched your video or downloaded your guide, if they read your opening spiel on your homepage and decided that your site wasn't for them.

The same applies for your campaigns. You can get any number of metrics to determine whether or not your promotion was a success, which parts of it were well received and which bits you can improve in order to make your campaign a resounding success next time.

The web - what is it and how do I access it?

The World Wide Web or 'Web' for short is a network of web pages that can be accessed via a huge network of computers known as 'The Internet' (note the difference - the two work together to allow people to access online resources, but are not the same thing!). The internet allows computers to connect with each other and display content from one (a server) on your connected device.

'The Web' was born in the mid-1980s, the brainchild of Tim Berners-Lee, a physicist then working for Cern, and was conceived as a way of sharing resources remotely via hyperlinked documents. It was launched to the public in 1991 along with the first 'browser', a program that interprets web code and presents it in a user-friendly way, allowing anyone to access any of the documents linked via 'The Web'.

To access the web and all of its bounty, you need a device capable of running a browser, a browser itself, such as Google Chrome, Mozilla Firefox or Safari and an internet connection. To view a website page, someone with all of the above needs to open their browser and type in the 'domain name' or URL (uniform resource locator) into the 'address bar' to go directly to that website, or if they don't know the URL, or to browse a number of websites relating to what they're looking for, they would navigate to a 'Search Engine', Google or Bing for example.

Search engines are programs that continually index what's available on the web, using small programs knows as 'spiders' or 'robots' to scour the web for any files they can find, reporting back on their content and other information contained in those files (webpages, images & other documents) and the search engine then records that information and uses it to categorise websites, ranking them on their relevance and quality in order to decide which sites to show you when you search for any given 'search term'.

Originally, webpages were limited in what they could do, and were simply a way of sharing information with limited interactivity - a far cry from today where they are fully immersive and an integral part of each of our lives, to the point where internet access is now considered a basic human right!

What technologies do you use to design websites?

For functionality, we use php, an open-source, commonly used scripting language that is particularly well suited to web development and that can be inserted into HTML. For Content Managed Websites we use Wordpress, an open source, online website creation tool built in php. We use HTML5, CSS3 and Javascript to develop front-end website interaction, functionality and animation. We use SQL and MYSQL wherever we need a database, and from a design perspective we use the Adobe Creative suite to create for the web.

Web development and web design - what's the difference?

To build a fully functional, beautifully designed website traditionally requires a web developer and a web designed working together, to cover off all aspects of the design and build. While it is true that a lot of developers are comfortable designing and a lot of designers are comfortable developing the two disciplines are distinctly different:

A web developer is primarily responsible for coding, server-side, in order to allow the website to function. This can include managing the server and the transfer of files and additionally some client-side scripting such as Javascript, but it is predominantly programming.

A web designed on the other hand is responsible for the aesthetics of the site, along with the user-journey and experience. This may also include client-side scripting such as Javascript and HTML, but it is traditionally about the design and layout of the page, imagery, colours, branding and user behaviour.

What about good web design and Search Engine Optimization?

Search engine optimization, or SEO is the process whereby you make your site as finely tuned as possible in order to ensure that Search Engines such as Google and Bing consider your website worthy enough to show ahead of all the competition.

This involves writing the content in such a way that it relates to the words (keywords) your potential customers will be searching to find whatever it is you're doing/selling/saying. It also entails making sure that all the key elements of what makes up a good website are there and put together properly. Titles, images, framework of your site, links - they all have to be right.

This also includes things you can't see - the invisible tags that sit behind your webpage, but that do an important job nonetheless. A good web designer will do all of this as a matter of course, but there's always room for improvement, especially as time marches on, and best-practice and guidelines change and what used to be the done thing is now frowned upon.

My content is the main reason people visit my site - why should I invest in getting my web design right?

The internet is so vast, and you more than likely have so much competition that potential customers can afford to be very selective, and will happily jump from site to site if they don't get instant gratification. The average time for an internet user spending on any page is just 11 seconds, so the opportunity for you to persuade them that your site is worth hanging around in is very limited. Eleven seconds isn'tsufficient time to convince them using copy alone that you're what they're looking for, especially since they're attempting to digest the entirety of your page in one go, and so you need to make the most of other devices at your disposal. This makes your design, and the visuals of your site absolutely vital to the sucess of your site.

Another study has shown that two thirds of internet users, when given their eleven seconds would much prefer to read content that is beautifully designed rather than content that is plain, hence the need to perfect your design along with your content, and another study suggests that around 40% of internet users will instantly navigate away from a page if the pictures are either broken or take too long to be revealed, highlighting the need for imagery to break up the monotony of your text. 38% of users also said that they will instantly disconnect from what a website is trying to communicate with them if the site is poorly designed.

More answers to web design questions...

Where to next?